Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

How long does it take for me to receive my order?

Delivery times vary depending on your location and the shipping method selected. Generally, you can expect your order to arrive within [insert estimated timeframe, e.g., 3-7 business days].

How do I create an account?

Creating an account is easy! Just click on the “Sign Up” button on our website, fill in your details, and you’re good to go. You’ll have access to order tracking and exclusive offers!

How do I change my shipping address?

To change your shipping address, log into your account and go to “My Account.” From there, you can update your address. If your order has already shipped, please contact our customer support for help.

How do I track the status of my order?

Once your order has shipped, you’ll receive an email with a tracking number. You can use this number on our website to see your order status.

Will you keep my credit card information on file?

For your security, we don’t store your credit card information. All transactions are processed through a secure payment gateway.

Do you charge sales tax?

Sales tax may apply based on your location. You’ll see the total amount, including any applicable tax, during checkout.

Do you ship to all cities in the UAE?

Yes, we ship to all cities across the UAE!

Will my items come in one package?

We aim to ship your items together whenever possible. However, if you order from different suppliers, they may arrive in separate packages.

If you need to swap an item

Returns and Exchanges

What is your returns policy?

We want you to love your purchase! If you’re not completely satisfied, you can return items within 10 days of receipt for a full refund or exchange, as long as they’re in their original condition

I received the wrong item

We’re sorry about that! Please contact our customer support team within 10 dyas of receiving your order, and we’ll help you resolve the issue right away.

My order arrived damaged

We apologize for any damage! Please reach out to our customer support team with photos of the damage within [insert number of days, e.g., 7 days], and we’ll arrange a replacement or refund for you.

Where should I mail my authorized return?

Please send your authorized return to the following address: [insert return address]. Make sure to include your order number and any relevant details!

How do I receive customer support?

You can easily reach our Happiness Team through WhatsApp! Just send us a message at +971-589281994, and we’ll be happy to assist you with any questions or concerns you may have

What do I do if I entered an incorrect shipping address?

If you notice an incorrect shipping address, please contact us as soon as possible. If your order hasn’t shipped yet, we can update the address for you.

Can I change or cancel an order after I've submitted it?

If you need to change or cancel your order, please contact us immediately. We can help as long as the order hasn’t been processed yet. gentrify aesthetic.

Can I pre-order an item that is sold out?

Yes! If an item is sold out, you can pre-order it if the option is available on the product page. You’ll be notified as soon as it’s back in stock.

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